Shipping Policy

SHIPPING POLICY

GENERAL INFORMATION:

Our items are available to ship within 2 business days unless marked "Pre-order." Shipping can take from 3 business days up to two weeks depending on what shipping zone you are in. we do not ship on weekends or holidays.

Orders will be shipped to the address provided by the customer therefore customer must provide the correct shipping address when placing an order. Meanie Roo is not responsible for any lost items, undeliverable/ returned to sender packages due to incorrect/ incomplete addresses. If the order is returned to Meanie Roo due to invalid/incorrect/incomplete address or returned to sender, the customer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address.

Customer will receive an email update with a tracking number as soon as order has been shipped. The tracking information will be updated periodically and can take up to two days for the system to update any current info.

Please be aware that Meanie Roo is not responsible for any shipping errors made by you or for orders lost, damaged or stolen during transit. Once your order leaves our facility and is in the hands of the shipping carrier, we are no longer responsible for it and it is out of our control. We cannot refund or replace items that do not make it to you or are damaged by the carrier or acts of nature. If your order arrives outside of the timeframe you paid for or is marked as delivered but have not received the package,

PRE-ORDER SHIPPING

The approximate shipping date for all Pre-Order items is included below the pricing of every product. Please note that the date stated is approximate and may change at any time. If you purchase an in-stock item along with a Pre-Order item, your in stock item will ship with your Pre-Order item when it becomes available. If you wish to have them shipped separately, please make two separate orders.

INTERNATIONAL ORDERS

We do ship internationally. You can checkout as normal on our website. Please note that duties and taxes are not included in the shipping fee, and you will be responsible for those extra charges. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.